Terms and Conditons

AURZA is a trading name of Don’t Panic The Cat Limited, a company incorporated in Hong Kong under company number 60381698-000. Our registered address is 9B AMTEL BUILDING, 148 DES VOUEX ROAD, CENTRAL, HONG KONG.

All of the services offered by AURZA are made available to you in accordance with the following Terms and Conditions. Please read these Terms and Conditions carefully before placing any orders on www.aurza.com and in using this website you are deemed to have read and agreed to these. From time to time, we may modify our Terms and Conditions, therefore, please review them on a regular basis. ELIGIBILITY TO PURCHASE FROM AURZA

ELIGIBILITY TO PURCHASE FROM AURZA

In order to ensure your shopping experience is as straightforward as possible, you must ensure that the personal details you provide us with are correct. These include your name, phone number, email address and any other information that we request from you. We won’t be able to process your order unless the payment details that you provide to us are both valid and correct so please pay particular attention when you are entering these details on the Site.

We offer a number of payment options through our payment provider PAYPAL and full details of PAYPAL’S user agreement can be found here. We also reserve the right to change our payment options from time to time. We can only process payments from customers who:

AURZA reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By carrying out the steps required to purchase merchandise from AURZA, you are authorizing us to perform a credit check and if necessary provide or receive the following information about you to or from certain third parties. This information can include (but is not limited to) certain credit reports that we may to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Finally, AURZA may use the Personal Information provided by you to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data

REGISTRATION ON OUR SITE

We want you to have full access to the great services and features that we offer as part of the AURZA shopping experience. To do this, you will need to register your details with us. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. If at any time, your registration information changes, please notify us immediately at the following e-mail address [email protected] We may also change registration requirements from time to time

Please refer to our Privacy Policy for further information about how we use your data

OUR PRICING POLICY

Currently prices on our website are shown in HK Dollars (HKD $) only and this particular point in time, we ship only on a Delivery Duty UNPAID basis. This means that as the recipient of the goods, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly and payment of these is necessary to release your order from customs on arrival. AURZA has no control over these charges and so unfortunately we cannot predict what they might be. If you refuse delivery of the shipment you will also be responsible for payment of all return duties and taxes and these will be billed to the original method of payment. Please contact your local customs office if you would like to find out more.

PROMOTIONAL/ GIFT VOUCHER CODES

Promotion codes are non-transferable and they cannot be redeemed for cash. Each promotional code can only be used once and promotional codes cannot be combined. For certain promotional codes, we will provide a date by which time the code must used and we will not accept these codes after the date that we publish.

ORDERS AND PAYMENT

AURZA will store a record of your transactions for a minimum of one year.

Once you have placed your order, you will receive an email of acknowledgement from AURZA. We will then process your order, wrap your items up and get your order on its way. We will then email you to confirm that your order has been despatched. At this point, your order is finally accepted and the contract between you and AURZA is complete.

In the rare event that you do not fulfil the eligibility criteria that we have set out in these Terms and Conditions, we reserve the right not to accept your order. We may also refuse to process or accept a transaction for any reason or refuse service to any customer at any time at our sole discretion. However, our goal at all times is to provide great customer service and we will work with each and every customer to resolve any issues that we encounter.

Payment can be made by PAYPAL.

Finally, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

DELIVERY

Once we receive your order, we aim to customise, pack and despatch within 21 days. AURZA cannot be held responsible for any delays caused by destination customs clearance processes.

Until each order is delivered to the address that you have specified, it is under the responsibility of AURZA. You or any other person that you have designated e.g. the recipient of a gift order, may sign for your goods. However, once a signature is obtained for the goods at the address you have specified, responsibility for your purchase passes to you.

RETURNS AND EXCHANGES

We hope you love all the items that you purchase from AURZA but if for any reason you want to return them, we aim to make it easy for you. Please note

THE LEGAL STUFF

Intellectual Property Rights

You acknowledge and agree that copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including AURZA Software and all HTML and other code contained in this Site shall remain at all times remain vested in AURZA and the property of it’s respective owners. All such Content including trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by AURZA. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Content

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. AURZA tries to ensure that the information on this site is accurate and complete. AURZA does not promise that AURZA’s Content is accurate, error-free or reliable or that your use of AURZA’s content will not infringe the rights of third parties. Furthermore, we do not promise that this Site, AURZA Content or the server that makes it available are free of viruses or other harmful components. If your use of this Site or AURZA’s Content results in the need for servicing or replacing property, material, equipment or data, AURZA is not responsible for these costs. AURZA reserves the right to withdraw, temporarily or permanently, and Content from this Site at any time and for any reasons. Removal may be immediate and without notice. You confirm that AURZA is not liable to you or any third party for any such withdrawal.

As the website develops we hope that you will be able to post reviews / pictures of your garments. By posting a Review on our Site you agree to be solely responsible for the content of all information you contribute. You also grant to AURZA a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 48 hours to be displayed but AURZA does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email [email protected] AURZA reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

The personal opinions of any third parties with whom we are associated are their own and do not necessarily reflect the views of AURZA and we accept no responsibility for any such views expressed in any media.

No Commercial Use

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Your Activity

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. We reserve the right to deny you access to this Site, or any part of this Site, on a temporary or permanent basis if we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions.

Third Party Sites

We may include hyperlinks on this Site to other websites or resources operated by parties other than AURZA, including advertisers. AURZA has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Your Rights

You have certain rights under the law. In Hong Kong these include that any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site.

General Limitation of Liability

Nothing in the Terms and Conditions is intended to affect your rights under the law (see "Your Rights" above). If AURZA breaches the Terms and Conditions we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and AURZA at the time of you placing your order and AURZA dispatching your order. We shall only be liable for losses up to 150% of the total value of goods purchased. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the Terms and Conditions where such failure is due to events beyond our reasonable control.

Compensation

At our request, you agree to compensate us fully, defend us, and hold AURZA harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

Our Relationship

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and AURZA as a result of the Terms & Conditions or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of AURZA, and we shall not be liable for any representation, act, or omission on your part.

No Waiver

If you breach the Terms and Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions.

Governing Law

The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant Hong Kong law and the relevant courts of Hong Kong will have exclusive jurisdiction.

This terms and conditions policy was last updated Aug 2014.

AURZA ‘WIN A CUSTOM-MADE DRESS’ PRIZE DRAW AUG 2014

Terms and Conditons

  1. By entering this Prize Draw, Entrants agree to be bound by (i) these Terms and Conditions ii) the AURZA website general terms of use http://aurza.com/terms.html and iii) the applicable terms and conditions of Facebook at www.facebook.com/#!/policies.
  2. The Prize Draw opens at 12am (HK time) on 12th Aug 2014, (“Opening Time”). All entries must be received prior to 8.00pm (HK time) on 31st Aug 2014 (“Closing Time”). In these Terms and Conditions, the period between the Opening Time and the Closing Time is referred to as the “Promotional Period”.
  3. To enter the Prize Draw, Entrants must simply enter their email address into the prize draw.
  4. AURZA (see clause 25 below) reserves the right to disqualify any entry that may be deemed Inappropriate or offensive.
  5. Each Entrant may enter the Prize Draw only once. Multiple Facebook accounts or emails may not be used by the same Entrant to enter the Prize Draw more than once.
  6. Within 48 hours after the Closing Time, one winner will be selected at random from all eligible entries to win the Prize (defined in clause 9 below).
  7. Prize: One custom-made dress from any of our luxury silk or cotton print range. In addition everyone who shares the campaign will also receive a 10% discount code sent to the email address provided at the end of the promotion.
  8. The Prize is non-exchangeable, non-transferable, and is not redeemable for a cash alternative or any other prize. AURZA reserves the right to substitute the Prize with an alternative prize or prizes of equal or greater monetary value if this is deemed necessary due to reasons beyond AURZA’s control.
  9. The Winner will be notified via email within 48 hours and asked to confirm the postal address and design to which they would like their Prize to be delivered. Help will be provided as to how to design their dress and provide measurements. Entrants who have not won a Prize will not receive notification that they have not won.
  10. Entrants must ensure that the Facebook account and email address they have used to enter is active and valid, and that they are contactable on the same.
  11. AURZA does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be submitted through agents or third parties.
  12. If a Winner chooses not to or is not able, for any reason, to accept a Prize, or cannot be contacted within 14 days of the Closing Time or does not provide a design / postal address within 14 days of notification that they have won, AURZA reserves the right to award the relevant Prize to an alternative Entrant who shall be selected at random from all remaining complete and eligible entries.
  13. AURZA’s decision shall be final and binding in all respects on all Entrants and AURZA reserves the right not to enter into any correspondence with Entrants. Entries that do not comply in full with these terms and conditions will be disqualified.
  14. The Prize will be delivered to the Winner at the postal address they have provided, within 14 days of their confirmation of their postal address.
  15. The names and county of the Winner may be published online (including on the AURZA website/blog) and will be available on request from the AURZA at the address below.
  16. The Winners hereby agree that AURZA may use their name and likeness for advertising and promotional purposes without any remuneration and acknowledge that they may be required to participate in unpaid promotional activity.
  17. If AURZA has grounds to suspect any Entrant or third party of cheating, deception or fraudulent conduct of any kind (including, without limitation, using multiple accounts, manipulating the Prize Draw, choice of Winner(s) or any entry) AURZA reserves the right (in its sole discretion) to disqualify any Entrant, entry or person it reasonably believes to be responsible for, or associated with, such activity. Failure by AURZA to enforce any of its rights at any stage does not constitute a waiver of those rights.
  18. If the Prize Draw is interfered with in any way, or is not capable of being conducted as reasonably anticipated due to a reason beyond the reasonable control of AURZA, AURZA reserves the right, in its sole discretion, to disqualify any Entrant, or to modify, suspend, terminate or cancel the Prize Draw.
  19. This Prize Draw is in no way sponsored, endorsed or administered by, or associated with, Facebook. By entering, Entrants acknowledge that Facebook bears no responsibility for this Prize Draw and Entrants fully and completely release Facebook from any liability whatsoever arising out of the Prize Draw.
  20. AURZA shall not be liable for any damage, loss, liability, or injury (save for personal injury or death caused by the AURZA’s negligence) caused by matters relating to this Prize Draw.
  21. The personal details of Entrants will be used by AURZA for the purpose of administering this Prize Draw and following the promotion AURZA will contact the Entrants with an initial marketing email and an opportunity to unsubscribe.